Return & Exchange Policy 

We want you to love your jewelry. If for any reason you are not completely satisfied, you may return your item in its original condition for a refund or exchange.

Return & Exchange Guidelines:

✅ Contact us within 30 days of purchase to initiate a return or exchange.

✅ Items must be returned in original, unworn condition for a full refund or exchange.

✅ Returns must be received within 60 days from the order date.

Final Sale Items:

❌ Custom orders, special orders, and pieces modified per customer request are non-refundable.

❌ Items that show excessive wear, damage, or are not in original condition cannot be refunded or exchanged.

If you need assistance with a return or exchange, please contact us—we’re here to help! Your satisfaction is our priority.

Accepted Payment Methods

For your convenience, we gladly accept the following payment options:

✔ All Major Credit Cards – Visa, MasterCard, Discover, and American Express

✔ PayPal – Secure and seamless transactions

✔ Checks & Money Orders – For a more traditional payment approach

If you have any questions regarding payment options, feel free to reach out. We’re happy to assist!

Shipping & Processing Times

We take great care in preparing your order and strive to ship as quickly as possible.

✔ Standard Products: Ship within 1-3 business days.

✔ Custom & Made-to-Order Pieces: May require 4-6 weeks for processing before shipment.

Shipping Methods:

📦 Orders Over $1,000 – Shipped via FedEx with Signature Confirmation for added security.

📦 P.O. Box Deliveries – Shipped via USPS.

If you have any special shipping requests or need assistance, feel free to contact us. We’re here to help!

Accuracy & Policy Disclaimer

At Duck River Pearls, we strive to provide accurate and up-to-date information. However, this website may occasionally contain typographical errors, inaccuracies, or incomplete details. We reserve the right to correct any errors, update information, or make changes at any time without prior notice, including after an order has been submitted.

Please note that such inaccuracies may pertain to pricing, availability, or product descriptions, and we reserve the right to cancel or refuse any order placed based on incorrect information. If this occurs, we sincerely apologize for any inconvenience and appreciate your understanding.

If you have any questions or concerns, please feel free to contact us. We’re always happy to assist! .

Our Satisfaction Guarantee

Your satisfaction is our priority, and we stand behind the quality of our jewelry. We guarantee complete satisfaction on all our products.

If you are not entirely happy with your purchase, you may return your item(s) within 60 days for a full refund, provided the piece is:

✔ Undamaged and in its original condition

✔ Shows no signs of excessive wear

✔ Returned via the original method of payment

Refunds are processed within 5 business days after we receive the returned item. If you have any questions or need assistance, please reach out—we’re happy to help!